The tracker surveys, conducted by The Leadership Factor, measure all aspects of a new customer installation process from the advice given to by the sales consultant, through the proposal & contract meeting customer expectations, to the responsiveness of the customer service team.
Their latest quarterly tracker survey for Aug 2007, amongst new customer installations, reported that 84.4% of new customers were satisfied with their level of service from Johnsons Apparelmaster.
In particular, five of Johnsons Apparelmaster plants achieved an overall satisfaction score of 90% or more (9 + out of 10) which highlights the continued improvement across all of their service sites.
These results yet again demonstrate the outstanding dedication and commitment of the Johnsons Apparelmaster sales, operations and customer service teams at every centre across the UK.
2 comments:
Those are phenomenal results on your survey. We have a very similar service in the United States, more specifically in Pasadena. It provides Dry Cleaning and Laundry via a simple website called WashMyStuff.com
Keep up the good work and the high satisfaction numbers!
Cleaning can take a lot of water and a lot of power. Instead of assisting a company with ineffective methods, make sure you ask about spend, energy and water intake. Some washing Laundry Services organizations give your very best to keep their business natural and environment friendly while others don't discuss the same concentrate.
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