The tracker surveys, conducted by The Leadership Factor, measure all aspects of a new customer installation process from the advice given to by the sales consultant, through the proposal & contract meeting customer expectations, to the responsiveness of the customer service team.
Their latest quarterly tracker survey for Aug 2007, amongst new customer installations, reported that 84.4% of new customers were satisfied with their level of service from Johnsons Apparelmaster.
In particular, five of Johnsons Apparelmaster plants achieved an overall satisfaction score of 90% or more (9 + out of 10) which highlights the continued improvement across all of their service sites.
These results yet again demonstrate the outstanding dedication and commitment of the Johnsons Apparelmaster sales, operations and customer service teams at every centre across the UK.
